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💖 Emilie’s Boutique Refund Policy At Emilie’s Boutique, we want you to absolutely love your purchase! If something isn’t quite right, we’re here to help make it right. Please review our refund policy below. Refund Policy Return and Refund Policy We have a 3 Working Day return policy, which means you have 3 Working Day after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Orders.Takeoutmunch@gmail.com . Please note that returns will need to be sent to the following address: 21 The circuit Woodlands, Doncaster DN6 7TF If your return is accepted, BUYER PAYS RETURN LABEL, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For a Full Refund each item must be returned! your refund will not include the postage & package charged at checkout. Do not return your parcel without notice first or your Refund will be refused. You can always contact us for any return question at orders.takeoutmunch@gmail.com Please take extra caution when ordering our clothes, Emilie's Boutique would advise to go a size up for our clothes. Emilie's Boutique isn't responsible for wrong size ordered, Refund and Return is not accepted on wrong size. No Refund is given if the buyer fails to collect the parcel from the collection point after three missed attempts to deliver the parcel to the address on the order. Sizing Information: Clothing: Some of our clothing items are supplied in Asian sizing, which may run smaller than standard UK sizing. We strongly recommend getting a size up. If you are between sizes, we suggest choosing the larger option for the best fit. Footwear: Please note that some shoes may be listed in EU sizing rather than UK sizing. A conversion chart may be provided to assist, but customers are responsible for selecting the correct size when ordering. We cannot be held responsible for sizing errors where the customer has not checked the size guide prior to purchase. Stock & Substitution Policy: In the event that an item you have ordered is out of stock, we will provide the closest available alternative. If no suitable alternative is available, we will contact you directly before proceeding with your order. Please note that if your chosen colour is in stock but the selected text design is unavailable, we will substitute the text design without prior notification. On rare occasions, our suppliers may sell out at the time of us rechecking stock levels, as not all items are held in our warehouse. For the fastest service, we recommend browsing our “Ready to Go” range, which is in stock and available immediately from our warehouse. Emilie's Boutique is not responsible for any incidents or accidents that may occur due to improper supervision or consumption by a child. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. MUST be done within 24 HOURS of receiving. Please check the service you picked at checkout when placing your order to make sure you pick parcel cover before contacting us at Emilie's Boutique. Exceptions / non-returnable / Non-refundable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. THESE ITEMS are not refundable! NO REFUND will be given on these products! Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at orders.takeoutmunch@gmail.com . EMILIES BOUTIQUE IS OWNED BY TAKEOUT MUNCH LTD If you place a order this means you agree to our policy & terms and conditions.

Standard Delivery: 3–5 business days, UK Express Delivery: 1–2 business days, International Shipping: Available delivery times vary by location. Please note that delivery times may be affected by weekends, holidays, or courier delays beyond our control. Shipping Policy Shipping Policy: We deliver anywhere in the UK and Worldwide. All orders are normally delivered on the requested delivery date. Obviously due to extreme weather conditions and circumstances out of our control the delivery could get delayed. We deliver anywhere in mainland UK and worldwide by commercial courier. Delivery by other means or outside mainland UK may be possible by special arrangement but an additional delivery charge will be payable. If you require delivery outside mainland UK, we will discuss this with you when the order is placed. If you order goods from our standard service, delivery will be made between Monday and Saturday on the date which you select and specified in our Order Confirmation. However, we also offer a next day service where you require the goods urgently. In that event, an additional charge will be payable. Full details of the additional charges applicable to our express service are available on our website. We will arrange a time for delivery once a Contract has been formed and confirm this to you in the Order Confirmation or by contacting you separately with a delivery confirmation. It is essential that you, or someone on your behalf, will be available to receive and sign for the goods at the delivery address at the agreed delivery time. If someone at the delivery address other than you signs for the goods, we are entitled to assume that person is authorised by you to do so. Sometimes delivery may be late or cancelled because of adverse weather conditions or other events outside of our reasonable control. If so, the courier will try to contact you as soon as to in order to reschedule your delivery time and date. If no one is at the delivery address when delivery is attempted then the following arrangements will operate, depending on whether the order contains frozen perishable goods: if the goods are frozen, they will be taken back by our driver and we will be unable to arrange a further delivery because of their perishable nature. In addition, since the goods cannot be resold, and since we will have incurred a delivery charge, we will be entitled to retain in full the price of the goods debited from your payment card; If the goods are not perishable, they will be taken back by our driver and we will contact you to arrange a further delivery. We will not make any additional charge for this further delivery. If nobody is at home between the 9-5 delivery window our couriers will leave your parcel in a suitable location or with a neighbour. We are not responsible if goods are stolen or neighbour does not provide your goods as someone should be available to sign for the package. If you order goods from us for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict the amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable for any breach by you of any such laws. It is the buyers responsibility to check the courier and service they pick at checkout, please note that some of our services don't cover insurance (if your parcel becomes lost or broken during transit). if you do pick this service and your item does become lost or stolen or even broken then Emilie's Boutique isn't responsible. Our Couriers will re and delivery your parcel up to 3 times, if this continues to fail and the buyer is unable to collect from the collection point then the parcel will be return and a ADMIN FEE £3 will be added to this parcel. The buyer must then pay this admin fee and postage for the parcel to be resent out. NO REFUND will be given if you refuse to pay for the return parcel! If you do have another parcel with us we can combined into the same box but the admin fee would still be required before sending. Family-Run Business We are a small, family-run business. All orders are processed by our team with care and attention. Processing Times Standard orders are processed within up to 14 working days. Personalised orders are processed within up to 21 working days. Variations in Processing Times Processing times may vary depending on the volume of orders received. During busy periods, times may extend beyond the stated estimates. In quieter periods, processing may be quicker than estimated. Limitations As a small team, we do not have the same staffing capacity as larger companies. While we strive to meet the stated times, delays can occasionally occur. Shipping Customers are responsible for checking which courier service they select at checkout, as each courier offers different delivery times. Delivery times quoted by couriers do not include our processing timeframe. We offer a low-cost shipping option, however, please note: This service does not include insurance (we cannot be held liable for lost or misplaced parcels). This service does not include tracking. For added security, we recommend choosing a tracked and insured service. Returns & Refunds Personalised or custom-made items are non-refundable and cannot be returned unless faulty or damaged upon arrival. Non-personalised items may be returned within 3 days of receipt, provided they are unused, in their original condition, and in original packaging. Customers are responsible for the cost of return postage unless the item is faulty or incorrect. Refunds will only be processed once the returned item has been received and inspected. We recommend using a tracked postage service for returns, as we cannot be held responsible for lost return parcels. Customer Acknowledgement By placing an order, customers acknowledge and accept that processing, shipping, and returns policies are subject to these Terms & Conditions. Gratitude We sincerely thank all customers for their patience and support. Every order placed directly supports our family business, and this means a great deal to us. Updated: 27/08/2025